Refund policy

Made-to-Order Products

Every Twin Tactics product is created specifically for you after your order is placed. Because our products are made to order, we do not accept returns or exchanges for personal preference, ordering the wrong product, selecting the wrong size or color, or entering incorrect order information.

Please carefully review all product descriptions, measurements, colors and order details before completing your purchase.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, misprinted or materially different from what you ordered, please contact us within 30 days of delivery at twintacticsmarketing@gmail.com

Please include:

• Your name and order number
• A description of the issue
• Clear photographs showing the product and the damage, defect or printing error
• A photograph of the packaging, when applicable

If multiple products are affected, please include one photograph or video showing all affected items together. Approved claims may receive a complimentary replacement or a refund to the original payment method. You do not need to return a damaged or defective item unless we specifically instruct you to do so.

Order Cancellations and Changes

Orders are submitted for production shortly after they are placed. If you need to cancel or change an order, contact us immediately at twintacticsmarketing@gmail.com. We will make every effort to assist, but cancellations and changes are not guaranteed once an order has entered production.

Lost or Undelivered Packages

If tracking has not updated for an extended period or your package appears to be lost in transit, contact twintacticsmarketing@gmail.com with your order number. We will review the shipment with our production and shipping partners.

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors and the shipping carrier before contacting us. Delivered-but-not-received claims are reviewed individually and are not automatically eligible for a refund or replacement.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.

Contact Us

For questions about an order, replacement or refund, contact twintacticsmarketing@gmail.com

Please do not mail products to us without first receiving written return instructions.